We understand how valuable your personal information is. This Privacy Policy clearly explains how 9koi collects, uses, stores, and protects your data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and international security standards.
Your Privacy Is Safe
9koi never sells members' personal data to any external party.
9koi collects your personal information through several channels when you register, verify your identity, make deposits or withdrawals, and when you interact with our platform. All data collection is carried out transparently and solely for the stated purposes.
A. Information you provide directly:
B. Information collected automatically:
C. Information from third parties:
Every piece of data that 9koi collects has a specific and legitimate purpose. We do not use your data for any purpose other than those stated below, and we will not use it without a clear legal basis.
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, IC/Passport, date of birth | Legal obligation |
| Deposit & withdrawal processing | Bank / e-wallet details | Contract execution |
| Account security & 2FA verification | Phone number, email, IP | Legitimate interest |
| Fraud prevention & AML | IP, transaction records, geolocation | Legal obligation |
| Customer support | Email, phone number, account history | Contract execution |
| Responsible gaming monitoring | Betting patterns, deposit history | Public interest |
| Promotional communications (with consent) | Email, phone number | Consent |
| Platform analytics & improvement | Log data, cookies, navigation behaviour | Legitimate interest |
9koi only shares your personal data with selected and trusted third parties, strictly when necessary to deliver our services or fulfil legal obligations. Every third party that receives your data is bound by strict data protection agreements.
9koi invests seriously in cybersecurity infrastructure to ensure your personal and financial data is always protected. Our security systems are built on a "defense in depth" principle — multiple layers of protection ensuring that even if one layer is compromised, the remaining layers stay firmly intact.
9koi uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse how our platform is used. We believe in full transparency — here is everything you need to know about our cookies.
| Cookie Type | Purpose | Duration | Opt-Out Available? |
|---|---|---|---|
| Session Cookies (Required) | Maintaining login sessions & session security | Expires when the browser is closed | No — required for the platform to function |
| Preference Cookies | Saving language & display preferences | 12 months | Yes |
| Analytics Cookies | Understanding platform usage patterns | 6 months | Yes |
| Security Cookies | Detecting suspicious login attempts | 30 days | No — critical for account security |
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect platform functionality and account security. 9koi does not use third-party cookies for advertising purposes.
9koi retains your personal data only for as long as necessary for the original purpose of collection, or as required by Malaysian law. All primary 9koi servers operate in data centres certified to ISO 27001 and SOC 2 Type II standards.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you.
As a user protected under Malaysia's Personal Data Protection Act (PDPA) 2010, you have several important rights regarding your personal data. 9koi is committed to facilitating the exercise of these rights promptly and without hassle.
9koi reserves the right to update this Privacy Policy at any time to reflect changes in operational practices, new legal requirements, or improvements in how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 9koi, our team is ready to assist you.
Malaysia PDPA
Under the Personal Data Protection Act 2010, you have full control over your information. 9koi ensures every one of these rights can be exercised with ease.
You have the right to request a copy of all personal data we hold about you at any time.
If any of your data is inaccurate or incomplete, you may request an immediate correction.
You may request deletion of your data when it is no longer needed, subject to our legal obligations.
You may opt out of receiving marketing communications at any time via the unsubscribe link in our emails.
In certain circumstances, you may request that we restrict how we use your data while a review is pending.
You have the right to receive your data in a machine-readable format for transfer to another provider.
Data Protection Commitment
We do not merely comply with the law — we set a higher standard than what is required, because your trust is 9koi's most important asset.
The same 256-bit SSL/TLS technology used by the world's leading financial institutions protects every byte of data you send to 9koi — no compromises.
9koi's identity verification process uses AI technology and end-to-end encryption. Your documents are processed in a secure environment and are not stored as raw files.
Every login and withdrawal can be secured with 2FA via SMS or an authenticator app. This ensures only you can access and manage your account.
This is not merely a promise — it is a core operating principle of 9koi. We have never and will never sell, lease, or trade members' personal data to any commercial party.
Independent cybersecurity firms conduct regular penetration testing and security audits on 9koi systems, ensuring no vulnerabilities go unaddressed.
9koi operates in full compliance with Malaysia's Personal Data Protection Act 2010, ensuring your legal rights as a Malaysian user are always respected.
Frequently Asked Questions
Play Responsibly
9koi ensures every aspect of your privacy is protected to the highest standard. Over two million Malaysian players have trusted us — and we safeguard that trust wholeheartedly. Register now and enjoy a safe, fair, and responsible gaming experience.